Privacy Policy
Last Updated: March 22, 2026
Here at Neurokapow (“Neurokapow” or “We”), we take your privacy seriously. Our privacy policy (the “Policy”) describes how Neurokapow’s services (the “Services”) collect, use, and share your data. By using or accessing the Services in any manner, you accept these practices and policies, and you agree to our collection, use, and sharing of your information as described in the Policy. Neurokapow, LLC is the “data controller” of personal data collected through the Services.
We may update the Policy at any time, without prior notice. It is your responsibility to check from time to time for updates. The date of last modification will be posted at the beginning of the Policy, and we may provide notice on our site or by email that the Policy has changed. By continuing to use the Services, you agree to any modifications to the Policy.
This Policy applies to information we collect:
- On this website.
- In e-mail, text, and other electronic messages between you and this website.
- When you use the Services.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.
This Policy does not apply to information collected by:
- Us offline or through any other means, including any other website operated by us or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from our website.
Information Collected
a) Voluntarily disclosed information
When you use the Services, you may provide us with some information directly. This information we collect on or through our website may include:
- Information we require when you to register for an account, such as your email address and preferred username.
- Information you directly give us as you build your profile on the Services, such as your name, demographic information, and contact information.
- Information provided to us when you post material or request further services.
- Information provided to us when you report a problem to our website or Services.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our website and of the fulfillment of your order.
Neurokapow may also record your interactions with and activities on the Services, including your participation in group sessions, lessons, and other digital or interactive talks. If Neurokapow discloses these recordings to other users, we will not include your name or contact information without your consent. We may also use these recordings to improve our Services.
Automatically collected information
When you interact with the Services, we automatically receive and record information from your browser, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser you’re using, and the page or feature you requested.
Financial Information
In order to use the Services, you may be asked to provide certain financial information. Your financial information will be collected by a third-party payment processor (Stripe or Teachable.com), and we will not have access to your payment information.
Use of Collected Information
- Provide you with access to the Services, personalize the Services, and optimize the Services to your interests;
- Communicate with you regarding the Services as well as products, offers, or services you may be interested in;
- Ensure the quality of the Services, including by preventing improper activities;
- Review customer reports and provide customer support;
- Operate, improve, and optimize the Services;
- Protect the security and integrity of our sites and Services;
- Provide relevant information to our partners to facilitate the provision of the Services;
- Comply with our legal obligations;
- Conduct scientific research and statistical analysis to improve the understanding of mental health and coaching (typically based on anonymized or aggregated data).
Disclosure of Information
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Information that you provide may also be shared with third parties, including but not limited to, Discord, Teachable, and Twitch.
GDPR - Data Protection Rights
If you are a resident of the European Economic Area (“EEA”) or Brazil, you may exercise certain data subject rights:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct or update inaccurate information.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request that we transfer collected data to another provider.
Security Disclaimer
We endeavor to protect the privacy of your account, but unfortunately, we cannot guarantee complete security. Any transmission of personal information is at your own risk.
Contact Us
Customer support: mail@jakobkall.com